Question 1

What is the ShelfGenie process?

Accepted Answer

Each client receives a FREE in-home consultation with one of our trained designers. When a client makes a purchase, one of our company-certified installers calls within 48 hours to schedule a field measurement. Four to six weeks after the field measurement, the same installer contacts the client to arrange a convenient installation date and time. 98% of our installations take less than a day because we do most of the work before we get to the house. ShelfGenie handles each step of the design and installation process.

Question 2

What warranty do you offer on your products?

Accepted Answer

The offer varies by the grade of product: Pull-Out Basic offers three years on parts and installation. Pull-Out Classic and Pull-Out Designer series offers a Lifetime Warranty on parts and installation.

Question 3

Are your products for the kitchen only?

Accepted Answer

While ShelfGenie started in the kitchen, we can make any space more accessible with our proprietary solutions designed to fit your unique lifestyle. We can create a custom solution for your bathroom, home office, basement, entertainment center, laundry room, workshop, craft room, and garage that will dramatically increase your organization and accessible storage space.

Question 4

Where are your products made?

Accepted Answer

Our solutions are proudly designed and built in North America.

Question 5

Who is ShelfGenie?

Accepted Answer

ShelfGenie® specializes in custom-designed and manufactured high-quality storage solutions aimed at improving organization and accessibility within homes. Founded with the goal of transforming cluttered and inefficient spaces, ShelfGenie offers a range of products and services that focus on creating more functional and user-friendly storage areas, particularly in kitchens, pantries, bathrooms, closets, and other living areas.

ShelfGenie's mission is to help homeowners maximize their storage space, reduce clutter, and increase the overall efficiency of their living areas. By providing custom solutions that enhance organization and accessibility, ShelfGenie aims to make everyday tasks easier and more enjoyable for clients.

Question 6

What makes your product special?

Accepted Answer

ShelfGenie solutions are custom designed, built and installed storage solutions for existing cabinets. Our Classic and Designer lines come with a Lifetime Warranty.

Question 7

Can I receive financing for ShelfGenie products?

Accepted Answer

YES! All of our franchisees offer financing options in their market. Ask your ShelfGenie designer for more information and access to apply for financing.

Question 8

How much does it cost?

Accepted Answer

Our initial design consultation is free. The cost varies according to the custom design, number of Pull-Outs needed, type of wood finish, and dimensions.

Question 9

What is the smallest cabinet you can install Pull-Outs in?

Accepted Answer

We work with all different sized cabinets. Schedule your free consultation today.

Question 10

What is a stile and why do you remove it?

Accepted Answer

The stile is the vertical bar between cabinet doors. The doors close against the stile, acting as a “backstop” for the doors. A stile is not structural, and, therefore, can be removed. With a stile in place, you are limited to the size of the items you can place in your cabinets, and accessibility is much more difficult. ShelfGenie can remove your center stile and install wider Pull-Outs to maximize the available storage space in your cabinets.

Question 11

Do I have to invest in new cabinets?

Accepted Answer

No, we install Pull-Outs in your existing cabinets. All existing doors and drawer box faces remain the same.

Question 12

How long can I expect installation to take?

Accepted Answer

Our installers can install everything in your home in one day and have everything ready to use.

Question 13

How can the shelves close around plumbing and gas lines?

Accepted Answer

ShelfGenie will custom design a shelving solution for your spaces under the sink and stove top, providing full clearance that works around pipes while maximizing storage capability in these spaces.

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